We offer a number of supporting contract
services which aim to reduce the load on your internal resources
while maintaining the quality of service your systems require.
Operating System Management
EQSN takes on the responsibility for the maintaining the operating
system, patch levels, security updates etc. We will integrate
the server into our monitoring, alarm and maintenance system.
We will undertake to operate the Disaster Recovery plan in the
event of a system failure.
Database support carries out the same tasks on your Oracle
or SQL server databases. We can provide configuration services
for MYSQL also, but no service level can be offered for it.
Protecting your server by using a firewall is best practice. As
a base level we can implement IP filtering which protects your
system using the EQSN general facilities. This is a form of fire-wall
although it should not be regarded as a substitute for firewall
software. Most customers require a dedicated firewall to meet
their obligations. Our Check Point certified engineers can configure
and maintain the firewall system if required.
Although the systems we manage have remote power management capability
there is still the odd occasion that requires manual intervention,
perhaps to load a CDROM or press a button. This facility is available
with costs depending on the time of day the action is required.
Daily tape changes and storage are crucial to a quality Backup
strategy and Disaster Recovery plan. Changes can be carried out
on a 5 day or 7 day cycle. Storage is in an adjacent building,
but arrangements can be made for storage with a specialist company
Terminal Server Ports
Terminal server ports allow access to the serial ports of your
system. In the case of Sun and HP servers, this allows you to
take full control of the machine as you would when sitting physically
in front of it. Coupled with the APC power management, this allows
complete control of the machine.