Can I visit my computers?
Yes, arrangements can be made by contacting our staff to permit site visits.

Do I have to be accompanied by a member of EQSN staff?
For those customers who have a dedicated rack arrangements can be made to provide unaccompanied access. In order to protect customers who occupy a shared rack it is necessary for shared rack customers to be accompanied.

What do I do if I wish to recover a file from a backup tape?
Contact the support staff who will arrange for the relevant tape to be inserted into the tape drive. They will inform you when this has been done, you can then recover the relevant file(s). Once you've completed this, contact support who will have the tape removed and the backup tape for that night re-inserted.

How do I get a reboot carried out?
All client servers are connected to remote power management units. This permits access via a web browser to remotely switch the power on and off. Clients only have access to their own equipment using this facility. Contact support if you have a problem with this facility.

My machine needs a CDROM inserted or a button pushed, how can I get this carried out?
A Remote Hands facility is available which will carry out your requests. Contact support with details of what is to be done and they will action it.

Can I have alarms sent to me during the night without having a 24x7 support contract?
Yes, you may receive alarms for any of your equipment day or night. With a support contract EQSN will respond to such alarms also.

If you have additional questions the please contact EQSN on 0845 458 3111 or email info@eqsn.net